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REFUND, CANCELLATION & PAYMENT POLICY

This Refund, Cancellation & Payment Policy (“Policy”) governs all services provided by BloomX Business Solutions (“BloomX”, “Company”, “we”, “our”, or “us”) to any client, customer, business entity, individual, organization, or user (“Client”, “you”, or “your”).

By engaging, onboarding, subscribing to, availing, or making payment for any services offered by BloomX, the Client expressly acknowledges, accepts, and agrees to be legally bound by this Policy, along with all applicable proposals, quotations, service agreements, statements of work, invoices, communication records, and commercial understandings exchanged between the parties.

This Policy is drafted in accordance with applicable Indian laws governing contracts, electronic transactions, digital services, and commercial arrangements, including but not limited to the provisions of the Indian Contract Act, 1872, the Information Technology Act, 2000, and other applicable laws and regulations.

Services

NATURE OF SERVICES

BloomX provides specialized business, branding, marketing, digital, strategic, consulting, creative, advertising, growth, operational, and execution-based services that are highly customized, intellectual, resource-driven, and time-sensitive in nature.

The Client expressly acknowledges that services rendered by BloomX may involve, including but not limited to:

  • Strategic business consulting;
  • Marketing and branding consultation;
  • Digital campaign planning and execution;
  • Creative ideation and development;
  • Social media management;
  • Advertising and promotional activities;
  • Content creation and design;
  • Website, branding, and digital asset development;
  • Business growth strategy;
  • Vendor coordination and execution management;
  • Dedicated workforce allocation;
  • Proprietary planning methodologies;
  • Internal research, analysis, and resource deployment.

The Client further acknowledges that substantial commercial, operational, creative, technical, and managerial resources are allocated immediately upon confirmation of engagement and/or receipt of payment.

Accordingly, all payments made to BloomX are subject to the terms set forth herein.

STRICT NO-REFUND POLICY

All payments made to BloomX shall be final, irrevocable, non-cancellable, and non-refundable under all circumstances whatsoever.

Without limiting the generality of the foregoing, no refunds, reversals, clawbacks, payment recalls, reimbursement requests, or compensation claims shall be entertained in relation to:

  • Advance payments;
  • Booking amounts;
  • Retainer fees;
  • Monthly retainerships;
  • Consultation charges;
  • Strategy fees;
  • Campaign setup fees;
  • Creative development fees;
  • Advertising management fees;
  • Project milestone payments;
  • Resource allocation charges;
  • Digital marketing services;
  • Branding and design services;
  • Technical or development-related services;
  • Third-party coordination charges;
  • Any partially utilized or unused service period.

The Client expressly agrees that payments made to BloomX are consideration for the reservation of professional capacity, strategic expertise, intellectual effort, operational bandwidth, and resource allocation, and are therefore not contingent solely upon final delivery, performance metrics, subjective satisfaction, commercial outcomes, lead generation, sales conversion, social media growth, platform algorithms, or market response.

No refund shall be granted on the grounds of:

  • Change in business decision;
  • Change in management or ownership;
  • Dissatisfaction based on subjective expectations;
  • Delay attributable to the Client;
  • Internal disputes of the Client;
  • Budgetary constraints;
  • Non-utilization of services;
  • Failure of third-party platforms;
  • Advertising platform restrictions;
  • Market conditions;
  • Reduced business performance;
  • Lack of expected commercial outcomes.

CLIENT CONFIRMATION & INFORMED CONSENT

BloomX operates on a confirmation-based commercial model.

Prior to onboarding, invoicing, or acceptance of payment, the Client may be provided with one or more of the following:

  • Service proposals;
  • Quotations;
  • Scope of work;
  • Deliverable structures;
  • Commercial terms;
  • Timelines;
  • Execution plans;
  • Communication clarifications;
  • Retainership terms;
  • Strategic recommendations.

By proceeding with payment, whether electronically, through bank transfer, UPI, payment gateway, cheque, cash deposit, or any other mode, the Client expressly confirms and warrants that:

  1. The Client has carefully reviewed and understood the scope of services;

  2. The Client has independently evaluated the suitability of the services;
  3. The pricing structure and commercial terms are accepted voluntarily;
  4. The Client understands that timelines may vary depending on approvals, communication, and third-party dependencies;
  5. The Client acknowledges that BloomX does not guarantee specific commercial results unless expressly agreed in writing;
  6. The Client fully understands and accepts the non-refundable nature of all payments;
  7. The Client enters into the engagement voluntarily and without coercion.

Electronic approvals, email confirmations, WhatsApp communications, invoice acknowledgments, purchase orders, payment confirmations, and digital correspondence shall constitute valid and binding consent and acceptance under applicable law.

CANCELLATION OF SERVICES

Any request for cancellation, suspension, withdrawal, or discontinuation of services by the Client must be submitted through written communication to BloomX.

Notwithstanding such request:

  • No refund shall become due or payable;
  • Amounts already paid shall remain forfeited and non-refundable;
  • Work completed until the date of cancellation shall remain fully chargeable;
  • Resource allocation and operational commitments already undertaken shall remain payable;
  • Any pending invoices, dues, taxes, reimbursements, third-party expenses, or committed commercial obligations shall immediately become due and payable.

Where services are structured in milestones, phases, retainerships, or recurring engagements, BloomX reserves the absolute right to invoice for all work completed, resources reserved, and obligations incurred up to the effective date of termination or cancellation.

CLIENT RESPONSIBILITIES & PROJECT DELAYS

The Client acknowledges that successful execution of services requires timely cooperation, approvals, communication, material sharing, and coordination from the Client’s side.

BloomX shall not be liable for any delay, disruption, underperformance, timeline extension, or execution issue arising directly or indirectly from:

  • Delayed approvals;
  • Delayed payments;
  • Non-responsive communication;
  • Incomplete instructions;
  • Inaccurate information provided by the Client;
  • Delayed submission of content, credentials, or assets;
  • Changes in scope after commencement;
  • Repeated revision requests;
  • Internal management delays of the Client;
  • Third-party platform outages or restrictions;
  • Governmental restrictions;
  • Technical failures beyond reasonable control.

Any such delay shall automatically extend corresponding timelines and shall not constitute grounds for refund, payment withholding, compensation, dispute, or contractual breach by BloomX.

REVISIONS, SUBJECTIVE EXPECTATIONS & PERFORMANCE DISCLAIMER

Unless expressly agreed otherwise in writing, BloomX does not guarantee:

  • Revenue generation;
  • Sales conversion;
  • Lead quantity or quality;
  • Virality;
  • Platform reach;
  • Search engine rankings;
  • Social media growth;
  • Consumer engagement metrics;
  • Investor acquisition;
  • Business profitability;
  • Market dominance;
  • Algorithmic performance.

The Client acknowledges that marketing, branding, advertising, and business consultancy services involve variables beyond BloomX’s direct control, including consumer behavior, platform algorithms, competition, economic conditions, and third-party platform policies.

Creative preferences, aesthetic opinions, branding interpretations, and marketing expectations are inherently subjective in nature and shall not constitute valid grounds for refunds, payment disputes, or chargebacks.

CHARGEBACKS, PAYMENT REVERSALS & PAYMENT DISPUTES

The Client agrees not to initiate any unjustified or bad-faith chargeback, payment reversal, banking dispute, gateway dispute, or unauthorized payment complaint after confirmation of services or commencement of work.

In the event of any such action, BloomX reserves the right to:

  • Immediately suspend all ongoing services;
  • Withhold deliverables and access credentials;
  • Terminate active engagements;
  • Recover all outstanding dues;
  • Initiate legal proceedings and recovery actions;
  • Claim damages, legal costs, interest, and enforcement expenses;
  • Submit all supporting documentation before banks, payment gateways, regulatory authorities, dispute forums, or judicial authorities.

For dispute resolution purposes, the following may constitute valid evidence of authorization and acceptance by the Client:

  • Emails;
  • WhatsApp chats;
  • Recorded calls;
  • Payment receipts;
  • Invoices;
  • Proposals;
  • Shared documents;
  • Project files;
  • Approval messages;
  • Meeting records;
  • Delivery logs;
  • Digital communications.

RIGHT TO REFUSE, PAUSE OR TERMINATE SERVICES

BloomX reserves the unilateral and absolute right to refuse, pause, suspend, or terminate any service engagement, without liability, in cases involving:

  • Non-payment or delayed payment;
  • Abuse or misconduct;
  • Defamatory conduct;
  • Harassment of team members;
  • Unethical or illegal activities;
  • Repeated communication breakdown;
  • Excessive or unreasonable revision demands;
  • Misrepresentation by the Client;
  • Violation of agreed terms;
  • Activities exposing BloomX to legal, reputational, operational, or financial risk.

In such circumstances, no refund or compensation shall be payable by BloomX.

LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, BloomX shall not be liable for any:

  • Indirect losses;
  • Consequential damages;
  • Loss of profits;
  • Loss of business opportunity;
  • Reputational damage;
  • Data loss;
  • Platform penalties;
  • Advertising suspension;
  • Business interruption;
  • Anticipated revenue loss;
  • Third-party claims.